Excess Baggage Company, the leading name in in-Terminal Baggage and Concierge services, located in many airports and railway stations throughout the UK, recently chose Tigrox as their banner barrier of choice in the management of their queues and footfall flow throughout the busy summer sporting season.
Providing left luggage, storage, baggage shipment and lost and found services to all visitors, Excess Baggage Company has seen hundreds of thousands of customers throughout the July/August period. The Tigrox banner barrier system was used to guide customers to correct counters, assist in queue management, and most importantly, notify and market Excess Baggage Company’s services to customers.
The Tigrox queue management system is made up of a combination of posts and banners. The posts,
which are all tooled, moulded and assembled at the factory in the United Kingdom, are equipped with a patented spring and roll-up mechanism allowing the interchangeable banner to be extended as frequently as
required, exchanged for another banner when required, while also allowing the banner to be safely rolled up and stored when not in use. The requirement by Excess Baggage Company was for a system that would perform not only an operational function, but also provide promotional opportunities which would clearly mark out specific business areas for the company, while managing thousands of customer requests daily.